Return & Refund
Return & Refund Policy | OrganizeAndClean.Shop
Thank you for choosing OrganizeAndClean.Shop! We are committed to providing you with high-quality products and excellent service. If you are not completely satisfied with your purchase, we offer a flexible return and refund policy to ensure your shopping experience is worry-free.
Please read the following Return & Refund Policy carefully:
Return Policy
We accept returns under the following conditions:
- Return Timeframe: If you are not satisfied with your purchase or receive a defective product, you can request a return within 7 days of receiving your order.
- Product Condition: The returned item must be unused, in its original packaging, and include all accessories, labels, instructions, etc.
- Non-returnable Items:
- Personalized/customized products.
- Items that are visibly damaged or have been used, unless there is a quality issue.
- Free gifts or promotional items, unless there is a quality issue.
- Return Process: Please contact our customer service team with your order number and the reason for the return. Our customer service will provide you with instructions and steps for returning the item.
Refund Policy
- Refund Timeframe: Once we receive the returned item and confirm that it meets our return conditions, your refund will be processed within 5-7 business days. The refund will be issued via the original payment method.
- Refund Amount:
- If the return is approved, you will receive a full refund for the product.
- If the item is damaged or does not match the description, the refund amount will be adjusted based on the actual value of the product.
- Shipping Fees: Unless the product has a quality issue, the return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure the return is secure.
- If the return is approved, you will receive a full refund for the product.
- If the item is damaged or does not match the description, the refund amount will be adjusted based on the actual value of the product.
Exchange Policy
If you would like to exchange an item, you can request an exchange within 7 days of receiving the product. Please ensure the product is unused and in its original packaging with all accessories.
- If the exchange is due to a product quality issue, we will cover the shipping costs.
- If the exchange is due to customer preference (such as color or size issues), the customer will be responsible for the shipping fees.
How to Request a Return or Refund
- Please contact our customer service team through the following methods:
- When making your return request, please provide the following information:
- Order number
- Item name(s) and quantity
- Reason for return (if there is a quality issue, please include relevant photos)
- We will assist you with return instructions and guide you through the return and refund process.
- Order number
- Item name(s) and quantity
- Reason for return (if there is a quality issue, please include relevant photos)
Important Notes
- Damaged or Missing Items: If your item is damaged during shipping or has missing parts, please contact us within 24 hours of receiving the product. We will provide a replacement, return, or refund solution.
- Refund Processing Time: Refunds are typically processed within 5-7 business days. The actual time for the funds to be credited back to your account may vary depending on the payment method used.
Our Commitment
We are committed to providing high-quality products and services. If you are not satisfied with any product, we will do our best to provide a satisfactory resolution. Your satisfaction is our top priority, and we appreciate you choosing OrganizeAndClean.Shop!
If you have any questions or need further assistance, please don’t hesitate to contact our customer service team. We will provide you with detailed return and refund guidance to ensure a smooth shopping experience.
Thank you again for your support of OrganizeAndClean.Shop!
